Rate Confirmation Generation Vendor Issue

Incident Report for Connect

Resolved

This incident has been resolved.
Posted Sep 18, 2025 - 15:25 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 18, 2025 - 15:13 EDT

Investigating

We are currently working with the vendor and have fallen to a backup vendor.
Posted Sep 18, 2025 - 12:01 EDT
This incident affected: Connect (Carrier Rate Confirmations).
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